Privacy Policy

This Privacy Policy explains how Coonoor Chocolate Factory ("we", "us", "our") handles information you share with us when you visit our website, place an order, or contact us. By using our site you agree to the practices described here.

Information we collect

• Contact details — name, phone number, email and shipping address when you place an order or reach out to us.
• Order details — the products you buy, order value and any packaging or gifting notes.
• Payment information — processed securely by our payment partners; we do not store card numbers on our servers.
• Site usage — basic analytics such as pages viewed and device type, used to improve the site.

How we use your information

• To process and ship your orders and keep you updated on their status.
• To respond to enquiries about products, bulk orders and gifting.
• To share occasional updates about new arrivals or offers — only if you have opted in.
• To meet our legal and accounting obligations.

Sharing your information

We share information only with trusted partners who help us run the business — courier services for delivery, payment gateways for transactions, and government authorities where required by law. We do not sell your personal data.

Cookies

Our website uses a small number of cookies to remember your cart and improve your browsing experience. You can disable cookies in your browser, but some parts of the site may not work as expected.

Your rights

You may request a copy of the information we hold about you, ask us to correct it, or request that we delete it, subject to any legal record-keeping requirements. Write to us at hello@coonoorchocolatefactory.in.

Contact

Coonoor Chocolate Factory
2/6, Near Lamb's Rock Bus Stop, Gurrency, Coonoor, The Nilgiris – 643 102
Phone: +91 94426 39914